How Milo protects your crypto

Security is the most important factor for crypto holders deciding who to trust with their assets. While many crypto loan platforms offer similar terms, the real difference comes down to how digital assets are protected. At Milo, security is not just a feature; it’s the foundation of everything we do. Here’s how we protect your crypto and your data at every step of the lending process.

Crypto custody at Milo is built for maximum protection

Every crypto mortgage or loan at Milo begins with a secure custody setup that ensures transparency, segregation, and protection of client assets. After approval, we verify the source and history of the client’s wallet and initiate the process to transfer collateral into a dedicated vault.

Each vault is created specifically for that loan and is never reused or co-mingled with other assets. Once the crypto is deposited, it is held in cold storage by one of our regulated custodians, Coinbase Custody or BitGo, both of which maintain SOC 2 Type II certifications and offer institutional-grade infrastructure.

Milo does not move or rehypothecate client assets. However, in the rare event of a breach or credible security threat at a custodian, Milo reserves the right to transfer client collateral to another secure location to maintain asset safety. This is a contingency measure only and is never executed for operational convenience or profit.

Clients cannot access or transfer their collateral during the life of the loan, but they can monitor the status and value of their assets through the Milo dashboard. This ensures full transparency without compromising custody integrity.

Our trusted custodians: Coinbase and BitGo

When it comes to protecting client collateral, we don’t compromise. That’s why Milo works exclusively with two of the most trusted names in digital asset custody: Coinbase Custody and BitGo. Both custodians are built specifically for institutional use, operate under strict regulatory frameworks, and provide the level of protection our clients expect when pledging their crypto as collateral.

Coinbase Custody: regulated, insured, and independently audited

Coinbase Custody operates under a New York Department of Financial Services (NYDFS) charter as a qualified custodian, meaning it is subject to many of the same regulations as traditional financial institutions. Assets held with Coinbase are stored in offline, cold storage using military-grade encryption and geographically distributed key management, eliminating single points of failure.

Key highlights:

• SOC 1 and SOC 2 Type II certified, audited by Deloitte
• Insurance coverage for over $193 billion in assets under custody
• Cold storage infrastructure with no internet access
• Stringent physical and logical access controls
• Ongoing oversight by NYDFS

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BitGo: cold storage with a zero-loss track record

BitGo has provided institutional-grade digital asset custody since 2013 and has maintained a zero-loss track record. Its infrastructure is designed with risk mitigation at the core, combining multi-signature wallets, offline key storage, and geographically distributed key management.

Key highlights:

• SOC 1 and SOC 2 Type II audited infrastructure
• $250 million insurance policy through Lloyd’s of London and others
• Cold storage with multi-sig and geographic separation
• Built-in access controls and workflow authorizations
• Trusted by leading institutions across crypto and finance

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Transparency and monitoring you can trust

At Milo, transparency is as important as custody security. While assets are stored in offline cold storage by Coinbase Custody or BitGo, clients can monitor the status and value of their pledged collateral through the Milo dashboard. This dashboard reflects information directly from our custody partners, giving clients confidence that their assets remain securely held and unencumbered.

We intentionally use persistent wallet addresses for each client vault. This enhances auditability, simplifies record-keeping, and ensures traceability throughout the life of the loan.

Our internal compliance and risk teams continuously monitor wallet activity and address-level risks using blockchain analytics before custody. Once custodied, assets are not moved unless required to mitigate a verified security risk, never for rehypothecation or operational purposes.

How we protect your data and platform

Milo’s platform is hosted on Amazon Web Services (AWS) using Virtual Private Clouds (VPCs), encrypted storage, and strict access segmentation. Internal systems are never exposed to the open internet. All access is routed through VPN and protected by layers of authentication and encryption.

Milo is also SOC 2 Type II certified, meaning our systems, processes, and controls were independently audited for both design and effectiveness over time. This certification reflects our commitment to ongoing data protection and operational integrity across the platform.

Access to financial and vault-related systems is restricted to a small, specialized team, each member with clearly defined responsibilities across finance, operations, and compliance. Every action is logged and monitored for accuracy, control, and traceability.

Security is not a feature; it’s the foundation

Crypto holders don’t just want good rates. They want assurance that their assets are protected by more than promises. That’s why Milo invests in world-class custodians, independent audits, and secure systems that work together to safeguard your collateral.

Your trust is earned through protection, transparency, and credibility. That’s what we build into every crypto loan.

Speak with a Milo loan consultant or visit our security FAQs to learn more.

The opinions expressed in the Blog are for general informational purposes only and are not intended to provide specific advice or recommendations for any individual or on any specific security or investment product.